How much is shipping and when can I expect my delivery?
We offer free shipping on all range hoods only. Free Shipping (Continental United States only) Orders that qualify for this free shipping offer can only be delivered to locations in the Continental United States. (Sorry, but this offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I.)
Parts and accessories shipping is calculated base on the item order.
All orders are processed within 2 days from the order being placed. All orders ship from South San Francisco, CA and delivery can take between 5-7 amount of days for orders to arrive.
What does CFM stand for?
It stands for cubic feet per minute, measuring how much air is moving in a room per minute.
How does auto clean work?
This is a self-cleaning function that will clean the motor and oil tube with push of one button in 38 seconds.
What is the require duct size?
Does Hauslane Range hoods meet all government requirement?
All Hauslane range hoods are ETL approved.
How do I select the correct Range Hood?
1. Determine which mounting style will fit your kitchen: wall mount or under cabinet.
2. Measure the width of the space in your kitchen where you plan to install the range hood to choose the correct size. Standard widths are 30” and 36"
3. Determine the type of ducting you will use. Standard is 6" round or 10 x 3-1/4" retangular.
4. Measure the height of your ceiling to determine if you need extra chimney for installation. (Wall mounted range hoods)
What is the recommended distance between cooking surface and range hood?
We recommend the minimum distance to be 24” and the maximum distance to be 30”. We also recommend to check local building codes and regulatory agency.
How do I change the halogen lamps and where can I buy them?
Halogen bulb can be removed by turning clockwise. The bulbs can be purchased at any local hardware stores. Caution, please do not touch the lamps while it is hot.
What is the difference between Steam Clean & Auto Clean?
Like Auto Clean, steam clean is a self-cleaning function that will clean the motor and oil tube to remove internal grease. Instead of cleaning with water, this most innovative technology turns water into hot steam effectively melting the solid grease in the motor and fan blades.
What is our warranty policy?
For Range hoods we provide 2 year warranty on parts. For San Francisco Bay area customers, we extend our warranty policy to 2 year warranty on parts and labor. The motor of our range hoods are covered by a lifetime warranty.
We want our customers to feel secure with our products. All other appliances only offer 1 year warranty on parts.
Can I purchase the range hood from Hauslane directly?
Our range hoods can be purchased from our website directly through our many reputable online retailers. Please reach out to our customer service for details.
Which range hoods can be converted to ductless/ recirculating?
Currently we have the UC-PS16SS-30, IN-R100SS-30 and all wall mounted units can be converted to ductless / recirculating with charcoal filters (sold separately).
What is our return policy?
We offer refund and free return shipping if the unit is returned within the 30 days of receiving the product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns shipping is included. Refund may take up to 7-10 business days to process after items is returned.
To start the return process please contact our team via email at firstname.lastname@example.org or by giving us a call at 800-929-0168.