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Returns & Shipping Policy


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns shipping is included. The refund may take up to 7-10 business days to process after items are returned.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

• Gift cards
• Parts & accessories
• Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable):

  • • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
  • • Any item that is returned more than 30 days after delivery
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  • To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. To start the return process, please contact our team via email at info@hauslane.com or by giving us a call at 800-929-0168.
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  • Refunds
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hauslane.com or by giving us a call at 800-929-0168.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hauslane.com or by giving us a call at 800-929-0168.

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  • Shipping
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  • To be eligible for free shipping return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Otherwise, you may be responsible for paying for your own shipping costs for returning your item. In this case, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    To return your product, you should mail your product to:

    HAUSLANE

  • 267 Wattis Way,
    South San Francisco CA 94080

  • United States

 

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